Privacy Policy

Effective Date: March 12, 2026

1. Introduction

Otobotix Auto Care ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at otobotix.com or use our automotive repair and maintenance services at our Concord, CA location.

2. Information We Collect

We only collect personal information that you voluntarily provide to us. This may include:

• Your name
• Email address
• Phone number
• Vehicle information (make, model, year)
• Information submitted through contact forms
• Appointment requests and scheduling details
• Any other information you choose to provide when communicating with us

We do not collect personal information automatically unless you actively submit it through our website or in person at our location.

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and requests
• Schedule and manage service appointments
• Provide customer support and follow-up communication
• Send service reminders or updates related to your vehicle
• Improve our website and overall customer experience

We do not sell, rent, or trade your personal information to third parties. Your information is used solely for the purposes described above.

4. Website Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymous, aggregated data such as:

• Pages visited and time spent on each page
• Device type and browser used
• General geographic location (city/region level)
• Referral sources (how you found our website)

This data is collected in an aggregated, anonymized form and cannot be used to personally identify you. We use this information solely to improve our website content and user experience.

5. Cookies

Our website may use cookies -- small text files stored on your device -- to enhance your browsing experience. Cookies help us remember your preferences and understand how you use our site. You can disable cookies through your browser settings at any time, though some website features may not function properly without them. For more details, please review our Cookie Policy Vehicle Disclosure.

6. Third-Party Services

Our website may integrate with third-party services to enhance your experience, including:

• Google Maps (for directions and location information)
• Social media platforms (Facebook, Instagram, Google, Yelp)
• Online scheduling and appointment booking tools
• Google Analytics (for website analytics)

These third-party services have their own privacy policies that govern how they collect and use your data. We encourage you to review their respective privacy policies. Otobotix Auto Care is not responsible for the privacy practices of third-party services.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Otobotix Auto Care -- Concord
2655 Monument Blvd Unit D
Concord, CA 94520
Phone: (925) 332-7252
Website: otobotix.com